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Sales & Returns

 

 

SALES POLICY

We stand behind the products we sell. All our merchandise is brand new and comes with the manufacturer's warranty, unless otherwise posted. Customers are responsible for shipping charges. Items with free shipping are shipped by company freight or the transportation method of our choice. All price and payments must be in US currency. Please understand that all sales are final. Returns must be accompanied by an RA# for credit only, if applicable.

 

FORMS OF PAYMENT

We like to make it as easy and convenient as possible for you to make a purchase from us. We accept most major credit cards*, checks, postal money orders or wire transfers. For orders more than $2,000.00 usd, please email for payment information.

 

*Credit Card Payments - Visa, MasterCard, American Express and Discover cards are accepted via secure PayPal online invoice ordering for secure payments. A 3% fee is charged for all non-cash purchases.

 

Customer billing street address and zip code MUST match credit card holder information on file at the issuing bank for an order to process.

 

Telephone Orders – Customers can call in and order direct: 1.601.415.7059

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Bank-Certified Check or Money Order - made out to STERLING FITNESS EQUIPMENT. When sending a Bank-Certified Check or Money Order, please include the following: Item number and description, your name, street address and telephone number.

 

Customers may purchase with a personal or company check (Orders will not ship until checks have cleared) to the following address:

Sterling Fitness Equipment

724 National Street

Vicksburg, MS 39180

 

PURCHASE ORDERS

We accept purchase orders from Schools, Hospitals, and Government Agencies. We reserve the right to ask for additional information and/or refuse to accept a purchase order. Contact Us by email with any questions.

 

PRODUCT WARRANTY

All products we sell are covered solely by the manufacturer's warranty. Warranty information is included with the product and is subject to the conditions set forth by the manufacturer.  We include such information in the product details for each item, when ever available. The manufacturer warrants their products are free from defects in material and workmanship. Repair or replacement may be issued for any product which is found to be defective under the terms of this warranty. The product manufacturer must be contacted directly to address all warranty issues. In many cases, the manufacturer can diagnose and resolve product concerns over the phone. For more information or to obtain contact information for the manufacturer, please refer to your owner's product manuals or email us at: sales@sterlingfitnessequipment.com for additional information.

 

TAXES

Customer is responsible for all state or federal tax, if applicable. VAT, customs, duties, and other taxes including storage fees, and/or shipping are not included in sales quotes unless duly noted.

RETURNS

Return Procedure

Please email sales@sterlingfitnessequipment.com to obtain a Return Authorization (RA) number before shipping your product. NO returns of any type will be accepted without a RA number. RA numbers are valid for 14 business days after issue and must be received in our warehouse within 30 days from the date of the invoice.

We are not responsible for lost, stolen, or damaged packages. We strongly recommend that you fully insure your return shipment in case it is lost or damaged and use a carrier that can provide you with proof of delivery for your protection. All authorized returns must include a shipment tracking number. Once the return is processed and approved, a credit to your account may take up to 14 business days.

Any returns must be 100% complete in original, unopened packaging and in re-saleable condition, with all packaging, manuals, cables, registration cards, accessories and UPC label, if applicable, and/or unbroken seal. We reserve the right to charge up to a 35% restock fee or refuse a return on any product that does not meet these requirements.  All returns must also be packed in an outer shipping carton with the RA written on the outside of the box. The Customer is responsible for shipping and handling charges on all returned items.

 

SPECIAL ORDERS

Orders for custom merchandise are non-refundable. All Hydraulic Machines, Weight Stack Units, Exercise Benches, and Flex-Stretch Stations are considered custom items and are non-refundable.

Price paid in full is required on all orders for custom, non-stock parts.

DELIVERY / LEAD TIMES

STERLING FITNESS strives to deliver all orders in a timely manner. Normal lead times for circuit system packages is 8 - 12 weeks (International orders may take longer due to shipping times). STERLING FITNESS shall not be liable to customers for any incidental or consequential damage by reason of its inability to fill or deliver purchaser's orders by expected delivery date due to circumstances beyond STERLING'S control with regard to product or part availability, accidents, or sub-contractor related difficulties. Purchasers are encouraged to order their equipment as soon as possible to avoid delays.

LIMITS OF LIABILITY

In no event shall Buyer be entitled to claim or recover incidental or consequential damages including but not limited to commercial loss resulting from defective goods, delay or non-delivery, and loss of profit on contemplated use or loss of profit of any description.

SHIPPING CLAIMS

Any claims for shipping damages, discrepancies or shortages must be made at time of delivery with carrier.

PRICES

All prices are F.O.B. from point of shipment, unless otherwise stated, and prices are subject to change without prior notice.


CHANGE OF TERMS AND CONDITIONS OF SALE

STERLING FITNESS EQUIPMENT reserves the right to change these terms and conditions of sale at any time. Any additional or different terms and conditions submitted with Purchaser's purchase order or other documents are hereby rejected unless expressly consented to in writing. Merchandise prices and specifications are subject to change without notice. We reserve the right to correct descriptive, typographic or photographic errors at any time.

These Terms and Conditions of Sale shall be construed and interpreted in accordance with the laws of the State of Mississippi, and all disputes arising hereunder shall be subject to the jurisdiction of the Court of Mississippi.

 
 

 

 

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STERLING FITNESS © 1998 - 2017 All Rights Reserved | Email: sales@sterlingfitnessequipment.com | USA & International Sales:1.601.415.7059

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