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Shipping / Lead Times

 

 

SHIPPING SCHEDULES:


Ship dates are generally 8 - 12 weeks from receipt of your initial deposit. Your Sales Representative will contact you to schedule your ship date and training date, if applicable. If you need your order immediately, please let your Sales Rep. know so that arrangements may be considered. Your order will be placed on "Priority Status", if possible. Changes to your order or special orders may take extra processing time, also please allow for shipping delays.

A 10 day notice from customer must be given for any ship date changes to avoid freight penalties and fees from the shipping company. Rescheduling shipping times by customer may also result in higher freight quotes.


DOMESTIC SHIPMENTS:


Shipments to businesses in the U.S. will be supplied a tracking number upon request. If your shipment is Door to Door you may requestt to be contacted 24 hours in advance of delivery to arrange an unloading time. Arrangements may be made with the freight company for help to unload the equipment (Request must be made before shipment arrives and additional fees will be charged for this service) or you can schedule your own help to unload. All equipment is shipped pre-assembled and weighs an average of 150 lbs each.


INTERNATIONAL SHIPMENTS:


Ocean Freight is normally the method of shipping. Depending on your equipment's destination, ocean shipping can take between 14 and 60 days. Unless otherwise arranged, your equipment will be shipped by container via ocean freight - Port to Port. A 10 day notice must be given by customer for any ship date changes to avoid freight penalties and fees from the shipping company. Rescheduling shipping times by customer may also result in higher freight quotes.

If your purchase includes FREE SHIPPING, the least expensive shipping method and shipping lanes will be used. Ship dates on FREE SHIPPING purchases will be left to the sole discretion of Sterling Fitness Equipment. Changes in FREE SHIPPING ship dates by customer may result in charges.

All international fees including, but not limited to, duties, tariffs, GST, Vat, port storage fees and Custom's fees are the responsibility of the purchaser. All shipping documents will be e-mailed or mailed to you prior to your equipment's arrival at the port. It is important that the correct address is given to avoid any problems. You can arrange for all your custom's documents to be emailed or faxed to you or to your broker to avoid custom's delays.

For more information on shipping terms visit
http://www.worldwide-ship.com/glossary.html.

Customers who choose to handle their own shipping logistics may obtain the necessary origin documents from Sterling Fitness Equipment for a fee of $95.00.


MERCHANDISE LOST OR DAMAGED IN SHIPMENT:


Inspect all merchandise at the time of delivery before you sign the Bill of Lading or other shipping documents. Note any damages with the driver and record them on the Bill of Lading. Failure to do so may result in loss of replacement, etc... The freight company will not cover damages not recorded properly. If possible, take a picture of the damage and keep with your copy of the BOL. While freight damage rarely occurs, without the proper documentation damages will not be recovered.

Each shipment includes a complete detailed Packing List. Be sure to count each item and note any missing merchandise on the Packing List. All containers are loaded and sealed at our warehouse. The seal number and trailer number are noted on your BOL.

 

UNPACKING YOUR SHIPMENT:

 

If your equipment is shipped on pallets, it will be secured to the pallet with metal bands held down by screws. You will need a cordless drill with a Phillips head screw tip to unscrew the bands. (Be sure to have an extra battery handy.) All pallets, foam, metal, and screws will need to be picked up and disposed of. Your equipment may also be shrink-wrapped and/or boxed. Do not use sharp objects to cut the shrink-wrap material. Use your hands and tear the material away to avoid cuts in your upholstery. When opening boxes, use extreme caution to avoid cutting materials or equipment.

If your equipment is shipped in a container, all machines will be secured to the wood floor with metal bands held down by screws. Follow the procedures above for removal of equipment.


 
 

 

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